Frequently Asked Questions

The following are some of the questions we most frequently receive from customers and prospective customers alike.  If you do not see an answer to your question, please feel free to Contact Us or call us at (401) 438-4450.

1. Does Munroe Dairy's milk contain artificial growth hormones or antibiotics?      NO.
2. Is there a minimum order or delivery charge?
   Yes.  We ask that you maintain a minimum order of $10.00 per delivery, and there is a $1.50 customer service charge, per stop.
3. Where do your cows live?                                                                                   All of our cows live right over the border in Connecticut. Each of our farms offers large pastures for the cows to wander through and graze on the fresh and nutrient rich grasses.
4. Is it true that your cows sleep on water beds? Yup! Check it out!
5. What is your billing cycle?
   The billing cycle is a week behind.  Whatever you receive today will be on your bill next week.
6. How do I place an order?
   We highly recommend that you place your order on-line through our web site. You may also use your blank Munroe Dairy shopping list to leave for your driver each week (for that week’s delivery). You may also fax or phone in your order, 24 hours a day, 7 days a week.
7. What if I am not home for delivery?
   If you are not home at the time of your delivery we put your products in your milk box and pack it with ice (as needed) so it stays cold until you get home.
8. What do I do if I am going on vacation and do not need a delivery?
    If you are going on vacation or do not need a delivery, please cancel your next week’s delivery by using our on-line ordering system, or call (401) 438-4450, 24 hours a day, and leave a message for your driver.
9. Do I have to sign any contracts?  Is there a required length of service?
   No. There is also no required length of service.
10. How are your bottles handled?  Do they get recycled?
    We reuse our bottles and have a multi-step process that cleans and sanitizes our bottles.
11. How fresh is your milk? How long is its shelf life?
    The milk you buy from Munroe dairy is much fresher than the milk you would buy in the store.  It only takes us 24 to 36 hours to get the milk from the moo to you.  We guarantee our milk for eight days from the day of delivery.  If you have a problem, let us know and we will correct it for you. 
12. And your bread?
    Our bread is delivered fresh daily from Gold Medal Bakery, located in Fall River, Mass.
13. How do I suggest new items for Munroe to carry?
    We try to get the best products for you and your family to choose from.  If you think of something you would like to see us carry, let us know and we will check it out.
14. What is your return policy?
    Here at Munroe Dairy we have a Satifaction Guarantee Policy, store credit will be given within 7 days of fresh products and 14 days for all frozen foods. For safety reasons and concerns we cannot take any products that have been taken into a home back.
15. What towns do you deliver to?

               We deliver to the entire state of R.I. except Block Island.